Refund policy

At Total Body Clinics, we do things a little differently. Please read our change and refund policy carefully.

Product Returns & Refunds 

To kick off the returns process start with contacting us and discussing the product you would like to return. If you're returning the product for satisfaction reasons, we will discuss your concerns and ensure you're using the right products for your needs because we want you to reach your skin goals.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Shipping costs are non-refundable.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 3 business days.

Pre-Purchased Treatments & Transfers

All pre-purchased treatments completed online or in a Clinic do not have an expiry date from the date of purchase. However, please verify the correct Clinic location carefully, treatments cannot be transferred to other Clinic locations or to other individuals.

Appointment Change & Cancellations 

Unlike most clinics we understand that life circumstances can sometimes get in the way of meeting our commitments. For all appointments we simply ask that you provide at least 48 hours’ notice for cancellation or change in appointment date or time. This helps our staff manage the day to provide the best possible service to all customers.

Appointment Change & Cancellations - Cosmetic Injectables

Our Cosmetic Injectable treatments are very popular and require specialised skills by our medical experts. For all appointments we require that you provide at least 24 hours’ notice for cancellation or change in appointment date or time. This helps our staff manage the day to provide the best possible service to all customers. We reserve the right to retain the $50 appointment ‘Cancellation Fee’ or ‘No Show Fee’, at our discretion.

Peace of Mind Guarantee

You’ve made the decision to Feel Good and we’re here to give you peace of mind. There are many considerations when undergoing face and body treatments like contraindications, desired outcome and minimum treatment requirements.

If we find during the consultation process that a pre-purchased treatment is not suitable for you due to medical contraindications or patient suitability, we commit to credit your purchase amount (at our discretion) to another treatment program. 

Your safety and wellbeing is important to us, it is conditional that you provide all information requested in completing consent forms or letting us know of any factors that may affect your treatment. 

To ensure you get the right treatment, our experts have a focus on safety, suitability and care. So you can have peace of mind that your purchase feels good and is good for you. 

Refunds

We do not offer a refund on pre-purchased treatments for a change of mind. We will refund where required in accordance with Australian Consumer Law.